Your daily usage and speeds

We add together the data downloaded and uploaded on your connection during that day’s FUP window, across all connected devices. The total is measured in GB. The normal plan speed applies until usage exceeds the first threshold.

A reduction starts only after the stated threshold is exceeded. The second tier replaces the first and is 75% below the normal speed; it is not a further 75% reduction. Both download and upload speeds reduce in the same proportion.

When FUP applies

Temporary FUP limits end at 6:00 PM Monday–Friday and 2:00 PM Saturday. Outside those windows, these FUP speed reductions do not apply. Each new FUP day starts counting from zero at 6:00 AM; usage outside the window is not carried into the next day’s FUP total.

Evening boost: Home plans only

Business traffic priority runs from 6:00 AM to 6:00 PM. The evening boost and traffic priority do not make the connection dedicated or guarantee a particular Wi-Fi result.

What reaching a threshold means

Only the temporary speed change shown for your plan applies under this FUP. Crossing a threshold does not itself create an extra usage charge, cancel your connection or automatically upgrade your package. Normal lawful heavy usage is not, by itself, a breach of the Acceptable Use Policy.

This schedule forms part of your agreement when provided and accepted with your service order. Previously agreed rules are not replaced retrospectively by a website update. Your statutory rights and agreed service remedies remain available.

Changes to your service terms

Express may update the Fair Usage Policy or other terms of your service agreement when needed. We will notify you at least 30 calendar days before any change takes effect. The notice will explain what is changing and give the effective date. We will explain your options and obtain your agreement where required.

Understanding your usage

Live Bandwidth Usage in your customer portal shows current traffic on the selected connection; further detail is available under Statistics. The live graph is not automatically the accumulated GB total used for an FUP trigger.

For an explanation of a restriction or review of a suspected measurement error, contact care@express.tz with your account ID. Request an upgrade at express.tz/update. We confirm the new price and start date before making a change.

Matumizi na kasi za kila siku

Tunajumlisha data iliyopakuliwa na iliyopakiwa kwenye muunganisho wako, kwa vifaa vyote vilivyounganishwa, ndani ya kipindi cha FUP cha siku hiyo. Jumla hupimwa kwa GB. Kasi ya kawaida ya kifurushi hutumika hadi matumizi yazidi kiwango cha kwanza.

Punguzo huanza baada tu ya kuzidi kiwango kilichoonyeshwa. Kiwango cha pili kinachukua nafasi ya cha kwanza na ni punguzo la 75% kutoka kasi ya kawaida; si punguzo jingine la 75% kutoka kasi iliyopunguzwa. Kasi za kupakua na kupakia hupunguzwa kwa uwiano uleule.

FUP inatumika lini?

Viwango vya muda vya FUP vinaisha saa 18:00 Jumatatu–Ijumaa na saa 14:00 Jumamosi. Nje ya vipindi hivyo, mapunguzo haya ya kasi ya FUP hayatumiki. Hesabu mpya huanza kutoka sifuri saa 06:00 kila siku yenye FUP; matumizi ya nje ya kipindi hayahamishiwi kwenye jumla ya FUP ya siku inayofuata.

Kasi mara mbili jioni: Home pekee

Kipaumbele cha trafiki ya Business ni kuanzia 06:00 hadi 18:00. Ongezeko la kasi na kipaumbele havifanyi muunganisho kuwa wa mteja mmoja pekee wala kuhakikisha matokeo fulani ya Wi-Fi.

Maana ya kuzidi kiwango

Chini ya FUP hii, ni mabadiliko ya muda ya kasi yaliyoonyeshwa kwa kifurushi chako pekee yanayotumika. Kuzidi kiwango hakusababishi chenyewe gharama ya ziada ya data, kufungwa kwa muunganisho au kubadilishwa moja kwa moja kwenda kifurushi cha juu. Matumizi makubwa halali, yenyewe pekee, si ukiukaji wa Sera ya Matumizi Yanayokubalika.

Maelezo haya yanakuwa sehemu ya mkataba yanapotolewa na kukubaliwa pamoja na agizo la huduma. Kusasisha tovuti hakubadilishi kwa nyuma masharti yaliyokubaliwa. Haki zako za kisheria na suluhisho zilizokubaliwa kwa huduma zinaendelea.

Mabadiliko ya masharti ya huduma

Express inaweza kurekebisha Sera ya Matumizi ya Haki au masharti mengine ya mkataba wako wa huduma inapohitajika. Tutakujulisha kuhusu kila badiliko angalau siku 30 za kalenda kabla halijaanza kutumika. Taarifa hiyo itaeleza kitakachobadilika na tarehe ambayo badiliko hilo litaanza kutumika. Tutaeleza chaguo zako na kupata ridhaa yako pale inapohitajika.

Kuelewa matumizi yako

Live Bandwidth Usage kwenye portal ya mteja inaonyesha trafiki ya sasa ya muunganisho uliochagua; maelezo zaidi yapo chini ya Statistics. Grafu ya moja kwa moja si lazima iwe jumla ya GB inayotumika kuanzisha FUP.

Kwa maelezo kuhusu kupunguzwa kwa kasi au mapitio ya hitilafu ya kipimo inayoshukiwa, wasiliana na care@express.tz ukiweka namba ya akaunti. Omba kuongeza kifurushi kwenye express.tz/update. Tunathibitisha bei mpya na tarehe ya kuanza kabla ya kubadili.