Information and purposes

For enquiries, we collect contact details, your installation address or map pin, plan choice and relevant access details to assess coverage and respond. For registration, we request the identity and company information needed to verify the applicant and authority and prepare the service agreement.

Payment references, service-change requests, signed agreements and handovers, equipment records, support correspondence and necessary connection/security records support billing, installation, service delivery, fault handling and legal obligations. Server logs may include IP addresses, request times and technical details needed for security and troubleshooting.

What to provide

Required fields are marked. Give accurate information and only the documents requested for the relevant step. Do not submit passwords, payment PINs or unrelated health, religious, family or financial information. Ask us before uploading if masking unnecessary details or another verification method would be more appropriate.

Without details necessary for verification or service delivery we may be unable to proceed. If you provide another person’s contact details, have their authority and direct them to this notice. An adult account holder or authorised company representative should complete registration.

Lawful use and your choices

We use information for the stated purposes on an applicable lawful basis, such as handling the service you request, performing an agreement, meeting a legal obligation or your consent. A privacy acknowledgement does not sign a service contract or enrol you in marketing. Identity-document processing has a separate consent confirmation.

Where processing relies on consent, you may withdraw it through care@express.tz without a withdrawal fee. We explain the effect and any records that must remain under another lawful basis. Withdrawal does not undo earlier lawful processing. Marketing is not part of these application forms.

Access, providers and transfers

Authorised staff and relevant hosting, communications, billing, payment and installation providers may process the information needed for their role. Where legally permitted, an authorised recovery agent or legal adviser may receive the account and invoice details needed to recover an outstanding debt. We may disclose information to authorities when lawfully required. Identity documents use private application links, rather than notification-email attachments.

If enabled, Google Maps handles map interactions and Resend delivers application emails. These providers may process data outside Tanzania. Overseas processing must meet applicable safeguards and transfer requirements, including required PDPC permissions. This notice is not consent to unrestricted overseas transfers. Contact us about recipients and processing locations relevant to your account.

Keeping records safe and relevant

We use role-based staff access and private document storage. Keep private application links to yourself. Information is retained only for the period needed for the application, service, legal recordkeeping or a justified dispute, then securely deleted or anonymised when no lawful reason remains. The period depends on the record and applicable requirement; ask us for the retention basis relevant to your information.

Your rights and complaints

You may ask about your information, request access or correction, seek erasure where applicable, object to processing where the law permits, or withdraw relevant consent. Email care@express.tz. We verify the requester before disclosing or changing personal information and explain any lawful limitation. Your rights include raising a privacy complaint with the Personal Data Protection Commission.

Browser storage and outside links

The website remembers your language and display preferences in browser storage. Staff sign-in uses a session cookie. We do not include advertising trackers in this website. External maps, the customer portal and payment-provider pages have their own notices; review them when you use those services.

Service requests and notice updates

Use express.tz/update for a service change or cancellation. A privacy request does not itself cancel a subscription, and cancellation does not erase records that must lawfully remain. We identify notice versions and explain material changes affecting how we use your information.

Taarifa na madhumuni

Kwa maombi ya awali, tunakusanya mawasiliano, anwani au eneo la ramani la ufungaji, kifurushi na maelezo muhimu ya kuingia eneo ili kuchunguza upatikanaji na kujibu. Kwa usajili, tunaomba taarifa za utambulisho na kampuni zinazohitajika kuthibitisha mwombaji na mamlaka yake na kuandaa mkataba.

Kumbukumbu za malipo, maombi ya kubadili huduma, mikataba na makabidhiano yaliyosainiwa, rekodi za vifaa, mawasiliano ya msaada na rekodi muhimu za muunganisho/usalama hutumika kwa malipo, ufungaji, utoaji huduma, kutatua hitilafu na wajibu wa sheria. Kumbukumbu za seva zinaweza kuwa na anwani za IP, muda wa maombi na taarifa za kiufundi zinazohitajika kwa usalama na kutatua matatizo.

Taarifa za kutoa

Sehemu zinazohitajika zimeainishwa. Toa taarifa sahihi na nyaraka zilizoombwa kwa hatua husika tu. Usitume nenosiri, PIN ya malipo au taarifa zisizohusika za afya, dini, familia au fedha. Tuulize kabla ya kupakia kama kuficha maelezo yasiyohitajika au njia nyingine ya uhakiki itafaa zaidi.

Bila taarifa muhimu kwa uhakiki au kutoa huduma, tunaweza kushindwa kuendelea. Ukitoa mawasiliano ya mtu mwingine, uwe na ruhusa yake na umwelekeze kwenye taarifa hii. Mmiliki wa akaunti aliye mtu mzima au mwakilishi wa kampuni mwenye mamlaka ndiye akamilishe usajili.

Matumizi halali na chaguo zako

Tunatumia taarifa kwa madhumuni yaliyoelezwa kwa msingi halali unaotumika, kama kushughulikia huduma uliyoomba, kutekeleza mkataba, kutimiza wajibu wa sheria au ridhaa yako. Kuthibitisha kusoma taarifa ya faragha si kusaini mkataba wa huduma wala kujiunga na matangazo. Ridhaa ya kuchakata nyaraka za utambulisho inaombwa kando.

Pale uchakataji unapotegemea ridhaa, unaweza kuiondoa kupitia care@express.tz bila ada ya kuondoa. Tunaeleza athari na rekodi zozote zinazopaswa kubaki kwa msingi mwingine halali. Kuondoa ridhaa hakubatilishi uchakataji halali wa awali. Fomu hizi za maombi hazikuandikishi kwenye matangazo.

Ufikiaji, watoa huduma na uhamishaji

Wafanyakazi wenye ruhusa na watoa huduma husika wa kuhifadhi tovuti, mawasiliano, malipo na ufungaji wanaweza kuchakata taarifa zinazohitajika kwa kazi zao. Pale sheria inaporuhusu, wakala aliyeidhinishwa wa ukusanyaji wa madeni au mshauri wa kisheria anaweza kupewa taarifa za akaunti na ankara zinazohitajika kukusanya deni. Tunaweza kutoa taarifa kwa mamlaka sheria inapohitaji. Nyaraka za utambulisho hutumia viungo binafsi vya maombi badala ya viambatisho vya barua pepe za taarifa.

Zikiwashwa, Google Maps hushughulikia matumizi ya ramani na Resend hutuma barua pepe za maombi. Watoa huduma hawa wanaweza kuchakata data nje ya Tanzania. Uchakatishaji wa nje lazima ufuate ulinzi na masharti yanayotumika ya kuhamisha taarifa, ikijumuisha ruhusa za PDPC zinazohitajika. Taarifa hii si ridhaa ya kuhamisha data nje bila mipaka. Wasiliana nasi kuhusu wapokeaji na maeneo ya kuchakata taarifa za akaunti yako.

Kulinda rekodi na kuzihifadhi kwa sababu inayofaa

Tunatumia ruhusa za wafanyakazi kulingana na kazi zao na kuhifadhi nyaraka kwa faragha. Hifadhi viungo binafsi vya maombi kwako tu. Taarifa huhifadhiwa kwa muda unaohitajika kwa ombi, huduma, rekodi za kisheria au mgogoro wenye msingi, kisha hufutwa kwa usalama au huondolewa utambulisho sababu halali ikishaisha. Muda hutegemea rekodi na hitaji linalotumika; tuulize msingi wa kuhifadhi taarifa zako.

Haki zako na malalamiko

Unaweza kuuliza kuhusu taarifa zako, kuomba kuziona au kuzisahihisha, kuomba kufutwa pale inapohusika, kupinga uchakataji pale sheria inaporuhusu, au kuondoa ridhaa husika. Tuma barua pepe care@express.tz. Tunamhakiki mwombaji kabla ya kutoa au kubadili taarifa binafsi na kueleza kikomo chochote halali. Haki zako ni pamoja na kuwasilisha malalamiko ya faragha kwa Tume ya Ulinzi wa Taarifa Binafsi.

Hifadhi ya kivinjari na viungo vya nje

Tovuti hukumbuka lugha na mapendeleo ya mwonekano kwenye hifadhi ya kivinjari. Kuingia kwa wafanyakazi hutumia cookie ya kipindi cha kuingia. Hatuweki vifuatiliaji vya matangazo kwenye tovuti hii. Ramani za nje, portal ya mteja na kurasa za watoa huduma za malipo zina taarifa zao; zipitie unapotumia huduma hizo.

Maombi ya huduma na mabadiliko ya taarifa hii

Tumia express.tz/update kubadili au kufunga huduma. Ombi la faragha halifungi lenyewe huduma, na kufunga huduma hakufuti rekodi zinazopaswa kubaki kisheria. Tunaonyesha matoleo ya taarifa hii na kueleza mabadiliko muhimu yanayoathiri matumizi ya taarifa zako.