A little change.
A better fit.

First, your existing connection.

Use the account ID on your invoice. This form records a request; it does not look up or disclose account information.

Choose your next package.

All prices include VAT. Fair Usage Policy applies. BELL will confirm any change in billing, equipment or eligibility before applying the new package. A package change does not automatically create a new-installation entitlement.

If this also changes your billing company, choose “Change connection ownership or billing information” so we can complete updated KYC.

Where are you moving?

For a move within the same building, enter the new apartment or unit. For another building, include the building name, street, area and unit if applicable.

We’ll survey your new location before confirming fibre coverage, even if you’re moving within the same building. Relocation charges may apply. We’ll confirm any charge with you before arranging the move.

When do you expect to return?

Holds start between billing cycles, with at least 7 days’ notice. There are no holds within a paid monthly or 6-month cycle. For a hold longer than 30 days, arrange return of leased equipment. Reinstallation at the same location is free.

Let’s arrange a clear handover.

Give at least 7 days’ notice before your billing cycle ends. Bell confirms the effective closure date and any outstanding balance in writing. Return Bell equipment within 7 calendar days of receiving that confirmation or the effective cancellation date, whichever is later. The final invoice is due on receipt. Voluntary non-use does not ordinarily refund unused prepaid time; statutory cancellation, refund and service-failure rights remain available.

Tell us what needs updating.

We first verify the existing account holder’s authority. The new applicant then receives a private KYC link. Company billing requires TIN and business licence documents, including for Home packages. Ownership and billing remain unchanged until BELL confirms completion.

Timing & anything we should know.

This is a requested date. Staff will check your current cycle, notice period and account details before confirming the effective date.

Details are used to verify and process your request. Privacy information ↗