Everyday use

Browsing, work, learning, streaming, calls, gaming and cloud services are permitted within your plan. Household members, employees and guests may use the connection at the agreed premises. Keep access credentials and devices reasonably secure and report suspected unauthorised access.

Activities that are not permitted

Do not use Express to access, create, store, host or share pornography, other sexually explicit adult content, or child sexual abuse material. Content that threatens, abuses or exploits anyone, or encourages others to do so, is also prohibited.

Do not use the service for fraud, scams, impersonation, unlawful content or infringement of another person’s rights. Do not steal credentials, access systems without permission, distribute malware, launch attacks or deliberately disrupt other users or networks.

Do not send unlawful or unsolicited bulk messages, tamper with Bell equipment, bypass service restrictions or disguise abusive traffic. Reselling the service, operating a public resale service or extending it to another premises requires Bell’s written agreement.

Heavy use and network protection

High lawful usage alone is not misconduct. Any routine usage threshold or speed reduction is governed by the Fair Usage Policy and your accepted plan schedule. We may ask you to address an infected device or activity that materially harms the service or other users.

Lawful restrictions and outside services

We comply with applicable lawful directions. Access to a particular website or app may be restricted by a competent authority, the website operator or circumstances outside the Express network. Its unavailability alone does not mean your internet connection has failed or your access has been compromised. Report suspected connection faults for investigation.

Action and review

Where reasonably possible, we explain the concern and allow an appropriate opportunity to correct it. A serious ongoing threat or legal requirement may require immediate protective action. Any restriction should be proportionate and reviewed when its cause is addressed. Repeated or serious breaches may lead to suspension or termination under the agreement and law.

If you believe action was mistaken, contact care@express.tz with your account ID. We explain the reason and restoration steps as far as we lawfully can. This policy does not create an automatic fine or remove your complaint and statutory rights.

Matumizi ya kila siku

Kuvinjari, kazi, kujifunza, kutazama maudhui, kupiga simu, michezo na huduma za wingu vinaruhusiwa ndani ya kifurushi chako. Wanafamilia, wafanyakazi na wageni wanaweza kutumia muunganisho katika eneo lililokubaliwa. Linda taarifa za kuingia na vifaa kwa uangalifu unaofaa, na taarifa ukihisi kuna matumizi yasiyoruhusiwa.

Shughuli zisizoruhusiwa

Usitumie Express kufikia, kutengeneza, kuhifadhi, kuweka kwenye seva au kusambaza ponografia, maudhui mengine ya watu wazima yanayoonyesha wazi vitendo vya ngono, au maudhui ya unyanyasaji wa kingono dhidi ya watoto. Maudhui yanayotishia, kunyanyasa au kumdhulumu mtu yeyote, au yanayowahimiza wengine kufanya hivyo, pia yamekatazwa.

Usitumie huduma kwa udanganyifu, utapeli, kujifanya mtu mwingine, maudhui haramu au kukiuka haki za mwingine. Usiibe taarifa za kuingia, kuingia mifumo bila ruhusa, kusambaza programu hasidi, kufanya mashambulizi au kuvuruga watumiaji au mitandao kwa makusudi.

Usitume ujumbe mwingi haramu au usioombwa, kuingilia vifaa vya Bell, kukwepa vizuizi vya huduma au kuficha trafiki yenye madhara. Kuuza huduma tena, kutoa huduma ya kuuza intaneti kwa umma au kuifikisha kwenye eneo jingine kunahitaji makubaliano ya maandishi ya Bell.

Matumizi makubwa na ulinzi wa mtandao

Matumizi makubwa halali pekee si ukiukaji. Kikomo cha kawaida cha matumizi au kupunguza kasi huongozwa na Sera ya Matumizi ya Haki na maelezo ya kifurushi uliyokubali. Tunaweza kukuomba ushughulikie kifaa chenye programu hasidi au shughuli inayoathiri sana huduma au watumiaji wengine.

Vizuizi halali na huduma za nje

Tunafuata maagizo halali yanayotumika. Tovuti au programu fulani inaweza kuzuiwa na mamlaka husika, mwenye tovuti au hali nje ya mtandao wa Express. Kutopatikana kwake pekee hakumaanishi intaneti yako imekatika au usalama wake umevunjwa. Taarifu hitilafu ya muunganisho unayoihisi ili ichunguzwe.

Hatua na mapitio

Inapowezekana kwa sababu zinazofaa, tunaeleza tatizo na kutoa nafasi inayofaa ya kulirekebisha. Tishio kubwa linaloendelea au hitaji la sheria linaweza kuhitaji hatua ya haraka ya ulinzi. Kizuizi kinapaswa kuendana na tatizo na kupitiwa chanzo chake kikishughulikiwa. Ukiukaji mkubwa au unaojirudia unaweza kusababisha kusimamishwa au kufungwa kwa huduma kwa mujibu wa mkataba na sheria.

Ukiamini hatua ilichukuliwa kimakosa, wasiliana na care@express.tz ukiweka namba ya akaunti. Tunaeleza sababu na hatua za kurejesha huduma kadiri sheria inavyoruhusu. Sera hii haiweki faini ya moja kwa moja wala kuondoa haki zako za malalamiko na za kisheria.