Return Bell’s fibre device, leased router and supplied accessories as agreed when your service ends. A router you bought outright belongs to you. Its advertised purchase price of TZS 150,000 includes VAT.
These charges apply to Bell equipment that is lost, not returned by the agreed deadline, or damaged for a reason the customer is responsible for under the accepted agreement. If only the adapter needs replacement, only the adapter charge applies. We identify the model and confirm the VAT-inclusive price before replacement.
Item
Including 18% VAT
Before VAT
Leased router
177,000
150,000
Fibre device (ONT)
295,000
250,000
Power adapter, depending on model
35,400–59,000
30,000–50,000
Amounts are in TZS. Totals shown include VAT at 18%. We confirm the applicable VAT and final total before charging.
Power protection at your premises
Provide a stable power supply and use suitable power protection for the fibre device, router and adapters. At installation, or at a later visit, our technician records what protection is present, any advice given and your response. You can ask for a copy of that record.
If equipment fails, we check the affected item and explain the findings. A power-related charge requires evidence linking the damage to inadequate protection at your premises. A power cut, a failed adapter or a note that protection was missing does not establish the cause on its own. Normal wear and tear and faults in the equipment itself are excluded from damage charges. We give you the assessment and itemised amount and review any dispute through care@express.tz.
12-month manufacturer warranty
All equipment supplied by Bell carries a 12-month manufacturer warranty from the date on the purchase receipt or, for equipment supplied on loan or lease, the date of handover. Keep that record and the device serial number. You can request a copy of the warranty from care@express.tz. Use a stable, suitably protected power supply and leave repairs or modifications to an authorised technician.
Report a fault to care@express.tz so Bell can assess it and arrange the manufacturer’s remedy for a covered defect. This may be repair or replacement. Damage caused by tampering, an unauthorised repair, misuse or inadequate power protection is excluded. After the 12-month period, a new unit is not automatically supplied free of charge. Your statutory rights still apply.
Care of leased equipment
During the subscription, you are responsible for loss or damage to Bell equipment caused by your negligence or misuse. We identify the affected item, explain the evidence and quote the repair or replacement cost before charging. Normal wear and tear and faults in the equipment itself are excluded from damage charges.
After cancellation: return within 7 calendar days
Bell will send written confirmation identifying the cancellation date, any outstanding balance, the Bell-owned items to return and how to return them. You have 7 calendar days from receipt of that confirmation, or from the effective cancellation date if later. We provide a receipt for returned equipment. If an agreed collection date changes, contact us before the return deadline so we can record the revised arrangement.
If an item remains unreturned after the deadline and you had a reasonable opportunity to return it, Bell will treat it as a sale under the accepted agreement and add the agreed equipment price to your itemised final invoice. Ownership passes when that item is paid for in full. If Bell accepts a late return, we adjust the invoice or issue a credit for the returned item, allowing only for any separately substantiated damage.
Final invoice and recovery
The final invoice is due on receipt. If an undisputed amount remains unpaid 14 calendar days after its due date, Bell may refer it to a debt recovery agent or lawyer. For the final invoice, those 14 days run from receipt. If an item looks wrong, contact care@express.tz with the invoice reference. We review the disputed item separately while the undisputed balance remains payable.
You are responsible for reasonable, documented third-party collection and legal costs actually incurred in recovering the debt, to the extent recoverable under Tanzanian law or awarded by a court. Bell or its authorised agents may report suspected fraud to the competent authorities where there is evidence of dishonest conduct. An overdue payment alone is handled as a debt.
Unapomaliza huduma, rudisha kifaa cha faiba cha Bell, ruta ya kukodisha na vifaa vyake kwa utaratibu mliokubaliana. Ruta uliyonunua ni mali yako. Bei yake ya ununuzi ya TZS 150,000 inajumuisha VAT.
Gharama hizi zinahusu kifaa cha Bell kilichopotea, ambacho hakijarudishwa kufikia tarehe mliyokubaliana, au kilichoharibika kwa sababu inayomhusu mteja chini ya mkataba aliokubali. Ikiwa ni adapta pekee inayohitaji kubadilishwa, utatozwa gharama ya adapta pekee. Tutabainisha modeli na kuthibitisha bei pamoja na VAT kabla ya kuibadilisha.
Kifaa
Pamoja na VAT ya 18%
Bila VAT
Ruta ya kukodisha
177,000
150,000
Kifaa cha faiba (ONT)
295,000
250,000
Adapta ya umeme, kulingana na modeli
35,400–59,000
30,000–50,000
Bei ni kwa TZS. Jumla zilizoonyeshwa zinajumuisha VAT ya 18%. Tutathibitisha VAT inayohusika na jumla kabla ya kukutoza.
Kinga ya umeme katika eneo lako
Hakikisha kuna umeme thabiti na tumia kinga inayofaa kwa kifaa cha faiba, ruta na adapta. Wakati wa ufungaji au ziara ya baadaye, fundi wetu ataandika aina ya kinga iliyopo, ushauri aliotoa na jibu lako. Unaweza kuomba nakala ya taarifa hiyo.
Kifaa kikiharibika, tunakikagua na kukueleza matokeo. Ili kutoza gharama ya uharibifu wa umeme, tunahitaji ushahidi unaohusisha uharibifu huo na ukosefu wa kinga inayofaa katika eneo lako. Kukatika kwa umeme, kuharibika kwa adapta au taarifa kwamba kinga haikuwepo hakuthibitishi chanzo peke yake. Hutatozwa gharama za uharibifu kwa uchakavu wa kawaida au hitilafu ya kifaa chenyewe. Tutakupa matokeo na mchanganuo wa gharama. Unaweza kuomba mapitio kupitia care@express.tz.
Dhamana ya mtengenezaji ya miezi 12
Kila kifaa kinachotolewa na Bell kina dhamana ya mtengenezaji ya miezi 12 kuanzia tarehe ya risiti ya ununuzi au, kwa kifaa cha kuazima au kukodisha, tarehe ya makabidhiano. Hifadhi kumbukumbu hiyo na namba ya utambulisho wa kifaa. Unaweza kuomba nakala ya dhamana kupitia care@express.tz. Tumia umeme thabiti wenye kinga inayofaa. Marekebisho au mabadiliko yafanywe na fundi aliyeidhinishwa.
Ripoti hitilafu kupitia care@express.tz ili Bell ikague kifaa na kuratibu matengenezo au ubadilishaji kulingana na dhamana ya mtengenezaji. Dhamana haijumuishi uharibifu uliosababishwa na kuchezewa kwa kifaa, matengenezo yasiyoidhinishwa, matumizi mabaya au kinga duni ya umeme. Baada ya miezi 12, kifaa kipya hakitolewi bure moja kwa moja. Haki zako za kisheria zinabaki.
Utunzaji wa vifaa vya kukodisha
Wakati wa usajili, unawajibika kwa upotevu au uharibifu wa kifaa cha Bell unaosababishwa na uzembe au matumizi yako mabaya. Tutabainisha kifaa kilichoathirika, kueleza ushahidi na kukutajia gharama ya kukitengeneza au kukibadilisha kabla ya kukutoza. Hutatozwa gharama za uharibifu kwa uchakavu wa kawaida au hitilafu ya kifaa chenyewe.
Baada ya kufunga huduma: rudisha vifaa ndani ya siku 7 za kalenda
Bell itatuma uthibitisho wa maandishi wenye tarehe ya kufunga huduma, salio lolote unalodaiwa, vifaa vya Bell unavyopaswa kurudisha na jinsi ya kuvirudisha. Una siku 7 za kalenda kuanzia unapopokea uthibitisho huo au kuanzia tarehe ya kufunga huduma ikiwa tarehe hiyo ni ya baadaye. Utapewa risiti ya vifaa ulivyorudisha. Tarehe tuliyokubaliana ya kuchukua kifaa ikibadilika, wasiliana nasi kabla ya mwisho wa muda wa kurudisha kifaa ili tuandike mpango mpya.
Muda ukiisha bila kifaa kurudishwa, baada ya kuwa na nafasi inayofaa ya kukirudisha, Bell itakihesabu kuwa kimeuzwa kwa mujibu wa mkataba uliokubali na itaongeza bei iliyokubaliwa katika ankara yako ya mwisho. Umiliki wa kifaa utahamia kwako utakapokilipia kikamilifu. Bell ikikubali kifaa kilichorudishwa baada ya muda, itarekebisha ankara au kuandika kiasi hicho kama salio la mteja, ikizingatia tu uharibifu wowote uliothibitishwa kando.
Ankara ya mwisho na ukusanyaji wa madeni
Ankara ya mwisho inapaswa kulipwa mara tu unapoipokea. Kiasi ambacho hakina ubishi kikibaki bila kulipwa baada ya siku 14 za kalenda tangu tarehe ya malipo, Bell inaweza kukabidhi deni kwa wakala wa ukusanyaji wa madeni au wakili. Kwa ankara ya mwisho, siku 14 zinaanza unapopokea ankara. Ikiwa unahoji kipengele fulani, wasiliana na care@express.tz ukitaja namba ya ankara. Tutakipitia kando huku sehemu isiyo na ubishi ikiendelea kudaiwa.
Unawajibika kwa gharama za wahusika wengine za ukusanyaji wa deni na huduma za kisheria ambazo ni za kiasi kinachofaa, zimetumika kweli na zina nyaraka za uthibitisho, kwa kiwango kinachoruhusiwa na sheria za Tanzania au kuamriwa na mahakama. Bell au mawakala wake walioidhinishwa wanaweza kutoa taarifa ya tuhuma za udanganyifu kwa mamlaka husika kunapokuwa na ushahidi wa mwenendo wa udanganyifu. Kuchelewa kulipa pekee kunashughulikiwa kama deni.
